Consumer Rights and Disputes

Our specialist consumer rights solicitors have extensive experience resolving disputes and can help you find the most efficient and cost effective solutions to your consumer disputes.

Whether you’ve been sold a faulty car, or your washing machine has stopped working after a few months, it’s important to be clear about your rights and the steps that can be taken to rectify the problem. These types of dispute are always stressful, time consuming and can often be the only thing on your mind.

The problems that can occur are extremely wide-ranging, and may include:

  • Faulty electrical goods
  • Faulty motor vehicles when bought from new
  • Poor quality workmanship of tradesman, e.g. builders, plumbers, electricians
  • Non-delivery of paid for goods
  • Warranty disputes
  • Second-hand vehicles
  • Disputes over utility bills
  • Disputes over insurance claims
  • Disputes with airlines and tour operators

Our solicitors can give you advice on the merits of your claim and the steps that you can take to resolve the matter. We can deal with the opponent for you so you can have peace of mind and get on with the things that really matter.

We know that the possible costs of an action can be a cause for concern. We offer a competitive fixed fee advice service, so that you know what our fees are and have peace of mind. Legal Aid is not available for consumer disputes.

Contact us 

Contact our team to arrange an appointment today on 0191 243 8167.

We offer face to face advice in our offices in Newcastle and South Shields, and we can offer telephone, email and Skype advice if more convenient for you.