Our Lawful Reasons for Processing Your Personal Data
The General Data Protection Regulation (GDPR) 2018 and Data Protection Act (DPA) 2018 are the main legislation defining your rights over our processing of your personal information. The GDPR requires us to declare which of six ‘lawful reasons’ we are relying on when we are processing your personal data:
- We operate on the basis of consent when sending newsletters (you won’t get sent a newsletter unless you have explicitly opted in to receive one).
- We operate on the basis of legitimate interest when communicating with you in other ways (e.g. when responding to your enquiry).
Personal Data You Provide
Your privacy is important to us. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information provided.
How We Use Your Personal Data
We use the data you provide via this website to:
- Communicate with you, for example: we use contact details such as email address or phone number when responding to enquiries made via online forms.
- Operate our business more effectively, for example: we encourage feedback and use this to help improve our service.
- Carry out recruitment and selection.
How Long We Keep Your Personal Data
Personal data may be stored by the website for a period of up to 90 days after which time it is removed.
We use WordPress.com, which is run by Automattic Inc. We use a standard WordPress service to update our website and collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. For more information about how WordPress processes data, please see Automattic’s privacy notice.
We use a third party provider, MoneyPenny, to take messages from callers 24 hours a day if our receptionists are unable to answer. The information you provide if your call is answered by MoneyPenny is only used to contact you and is not passed on. MoneyPenny record calls for training and monitoring purposes only and will delete the recording within two weeks. If you are not a client or do not become your information will be deleted after 6 years.
Contacting us via social media
We use a third party provider, Hootsuite to manage our social media interactions. If you send us a private or direct message via social media the message will be stored on our social media platforms (Facebook, Twitter, LinkedIn) for no more than three months.
Contacting us by email
If you contact us via any of the email addresses provided on our website, your email will not be shared with any third parties and will be kept for the purposes of contacting you only. If you are not or you do not become a client we will delete any emails you send us after 6 years.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Contacting us by phone
If you contact us by phone, the information you give us will not be shared with any third parties and will be kept for the purposes of contacting you and dealing with your matter only. If you are not our client and you do not become a client we will delete this information after 6 years.
Your Personal Data and Recruitment
If you apply for a job with us information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary. We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes.
If you are unsuccessful in our selection process or you send us an application speculatively, we may ask if you would like your details to be kept in our talent pool for a period of six months. If you say yes, we would proactively contact you should any further suitable vacancies arise.
Equal Opportunities Information
When applying for a job you will also be asked to provide equal opportunities information. This is not mandatory information – if you don’t provide it, it will not affect your application. This information will not be made available to any staff outside of our recruitment team in a way which can identify you. The staff who shortlist will not be provided with your equal opportunities information, if you provide it. Any information you do provide, will be used only to produce and monitor equal opportunities statistics.
Access to Your Information, Questions or Complaints
You have a right to request a copy of the information we hold about you. To obtain a copy of this information, please write to our data privacy manager Brian Hegarty at email@example.com or at the following address:
David Gray Solicitors LLP
Old County Court
56 Westgate Road
Newcastle upon Tyne
Telephone number: 0191 2329547
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/concerns/) We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO, so we request that you please contact us in the first instance.
Inform Us of Changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.