?>Skip to content
FREE legal articles
Take a look at our blogs page for loads of information and useful advice on a wide variety of legal topics from writing a will through to advice when separating.
How can we help?
If you are dissatisfied about the service that you receive you are entitled to complain.
Our overriding objective is to address your dissatisfaction; our Complaint Handling Partner is Brian Hegarty.
You can contact him by writing to him at 56 Westgate Road, Newcastle upon Tyne, NE1 5XU or by email at firstname.lastname@example.org or by telephone on 0191 232 9547.
If we have to change any of the timescales above we will let you know and explain why.
If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
For further information, The Legal Ombudsman’s contact details are: –
Telephone: 0300 555 0333 Minicom: 0300 555 1777
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
If you think a solicitor might be dishonest or you have concerns about their ethics or integrity, you also have the right to notify our regulator, the Solicitors Regulation Authority (SRA). There are no time limits for making a report but there are limits on what the SRA will consider. Please note that the SRA is not able to deal with issues of poor service (complaints of this nature should instead be referred to the Legal Ombudsman). For further information about the SRA’s role, please contact the SRA or visit their website.
If you require Client Care Policies please contact Practice Manager Debora Sanderson.
Search the site