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Customer Relationship Manager – Private Client

Salary: £21,000+
Closing date: 21/04/2024

We are looking for a Customer Relationship Manager to join our growing Private Client team.

In this role you will be the first point of contact for all prospective clients so good communication and client care skills are a must. We are looking for someone who is organised and efficient and is sensitive to the needs of our clients. We pride ourselves on providing an excellent service to our clients from the very beginning to the very end of their journey with us and you will play a vital part in this.

Day to day you will provide quotes and initial information to prospective clients as well opening files on our case management system and assisting the team with administrative tasks. The team consists of two solicitors, a trainee, a paralegal and two personal assistants.

We reward performance, have flexible working practices, and positively encourage every individual’s contribution to the firm.  We offer clear and transparent progression opportunities and provide a supportive working environment.

We offer a hybrid model of home and office working.

You can apply below.

Job Description – Customer Relationship Manager (Private Client)

Person Specification – Customer Relationship Manager (Private Client)

Permanent Right to Work in the U.K. is essential, we are unable to offer sponsorship.


The list of benefits you can expect at David Gray include:

An infographic showing some of the benefits of working at David GrayCareer benefits

  • Culture of promoting from within
  • Career progression opportunities e.g. Training Contracts, Apprenticeships, Associate and Senior Associate programmes, Pathway to Partnership Programme, Mentoring Programme
  • Autonomous working – we employ trusted people to get on with the job in hand
  • Personal development opportunities – we invest in the training and development of staff and support and pay for staff to gain relevant accreditations (e.g. children’s panel, mediation, higher rights)
  • Profile raising and recognition – support in gaining listings in the Legal 500, Chambers & Partners and awards nominations.

Work life balance benefits

  • Holiday entitlement (22-27 days non-Fee Earner contract, 27-32 days Fee Earner contract) plus bank holidays and extra time off at Christmas (subject to variation)
  • Birthdays off in addition to holiday entitlement
  • Holiday Purchase Scheme – ability to buy an extra three days
  • Homeworking with flexibility
  • Paid emergency time off for dependants
  • Free personal time to use as you please e.g. early finishes on Fridays
  • Staff parties/gatherings/social events/weekends away

Financial benefits

  • Bonus Scheme for all staff (staff are eligible after one completed financial year)
  • Pension Scheme (matched contributions up to 5%)
  • Death in Service benefit providing loved ones with four times your annual salary (for staff with 12 months of continuous employment)
  • Maternity Pay (18 weeks full pay, 8 weeks half pay for staff with 18 months of continuous employment)
  • Paternity Pay (2 weeks full pay)
  • Sickness pay (up to 20 days)
  • ‘Christmas Club’ Savings Scheme
  • Friends and family discount for legal services and free wills for staff
  • Travel schemes e.g. discounted POP cards, Railcards, discounted city centre car parking

Healthy you benefits

  • Employee Assistance Programme -24/7 free access to counselling for you and your family members, health advice, financial assistance, life coaching and advice with practical day to day issues
  • Free fresh fruit weekly & tea and coffee
  • Cycle to Work Scheme
  • Training and information sharing via healthcare experts e.g. dementia training, on site health checks, cancer awareness, healthy eating
  • Support for and involvement in charities and activities e.g. the Legal Walk, the Legal Bake, Macmillan Coffee Morning, Red Nose Day
  • Trained Mental Health First Aiders
  • Discounted gym membership






Apply Now

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