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COVID-19

Our team are fully operational and here to help. We can advise/represent you by telephone, email, video call or face to face in essential circumstances.

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Coronavirus


Our team of expert lawyers is regularly adding information on how COVID-19 is affecting specific areas of law to our blogs section, please also visit the David Gray blog page.

A risk assessment has been undertaken for both our offices, you can view the risk assessment for our Newcastle office here and our South Shields office here.


Last updated: 17 May 2021

In accordance with the current government guidelines on working from home our offices remain closed. The majority of our staff continue to work from home in a secure manner. Anything sent by post is being dealt with daily. Hand deliveries can be posted through the letterbox, which is secure and is checked regularly throughout the day. Please put documents into an envelope with your name and your lawyer’s name on the front.

Please make any payments online if possible.

In order to protect you and our staff we are not offering face to face appointments unless there are exceptional circumstances.

Call us on 0191 232 9547 if you have any queries and our reception staff will advise you accordingly.

12 April 2021

Our offices remain closed. The majority of staff are working from home in a secure manner. Anything sent by post will be dealt with. Hand deliveries can be posted through the letterbox, which is secure and is checked regularly throughout the day. Please put documents into an envelope with your name and your lawyer’s name on the front.

Please make any payments online if possible.

In order to protect you and our staff we are not offering face to face appointments unless there are exceptional circumstances.

Call us on 0191 232 9547 if you have any queries and our reception staff will advise you accordingly.

5 January 2021

In accordance with the latest government guidelines on a national lockdown our offices remain closed. The majority of staff are working from home in a secure manner. Anything sent by post will be dealt with.

Please make any payments online if possible.

In order to protect you and our staff we are not offering face to face appointments unless there are exceptional circumstances.

Call us on 0191 232 9547 if you have any queries and our reception staff will advise you accordingly.

3 November 2020

In accordance with the latest government guidelines on a national lockdown in England our offices remain closed. The majority of staff are working from home in a secure manner. Anything sent by post will be dealt with.

Please make any payments online if possible.

We can offer face to face appointments only in exceptional circumstances.

Call us on 0191 232 9547 if you have any queries and our reception staff will advise you accordingly.

3 September 2020

Our team can work with you in whatever way suits you best. Whether you prefer to work with your solicitor by telephone, email, video call, face to face or a combination, just let us know when you call to make an appointment on 0191 232 9547.

Our office remains closed to the public, however we have large meeting rooms where we can hold socially distanced meetings. Please wear a mask when entering our offices (unless you are exempt), hand sanitiser is available upon entering. Please also be mindful our team will be unable to offer any of the touches we usually would when welcoming you to our offices such as shaking your hand or providing tea or coffee.

6 August 2020

In accordance with the latest government guidelines, we are requesting anyone entering our offices to wear a face mask from 8 August unless they are exempt from wearing a mask. If you do not have a face mask we have disposable masks available for you.

4 August 2020

To keep our clients and staff safe our offices remain closed to the public with the majority of our teams working from home where they have full, secure access to everything they need to progress your matter. We have a small team in the office to deal with administrative functions such as telephone queries, post, will signings etc. We are able to offer face to face socially distanced appointments at our offices for anyone who is unable to meet with us remotely. If you have any queries please call 0191 232 9547 and our team will assist you.

16 July 2020

As per the government guidelines, our offices remain closed to the public. We have a small team in the office to deal with administrative functions such as telephone queries, post, will signings etc. The rest of our team continue to work from home where they have full, secure access to everything they need to progress your matter. If you have any queries please call 0191 232 9547 and our team will assist you.

9 June 2020

In line with government advice, our offices remain closed. The majority of our team continue to work from home where they can advise and work with you on your matter in the way that is safest for everyone by telephone, email or video call. We have a small team who will be in the office to deal with telephone queries, post, will signings etc. Our Crime team are still able to attend court and police station interviews where necessary and our Mental Health team can attend tribunals. As always, if you have any queries call 0191 232 9547 and our team will assist you. Check back regularly for news about reopening.

28 April 2020

We hope you and your family remain safe and healthy at home. Our team continue to work effectively at home and can help via telephone, email and video conference. Check our website regularly for the latest information and law updates related to COVID-19. Some remote hearings are taking place and our team continues to assist clients in this way. Our domestic abuse team is also available for advice and support to both clients and agencies.

Please find below a video on how family court hearings will take place during lockdown:


Last updated: 8 April 2020

Our team are continuing to work from home and assist with all your legal needs. They are available by telephone, email and videoconference. If you have a current contact at David Gray, their details are available here on the People page of our website.  Post is still being processed at our offices and we are able to send documentation to you by email and post.

If you have a new enquiry please complete the contact form on our website or email one of our Customer Relationship Managers.

Please note we will not be responding to correspondence over Easter weekend (10-13th April).


24 March (10am)

Office Closure – Following Government guidelines, our offices are now closed. All of our staff are working remotely so are available by phone or email. You can find your solicitor’s email address and phone number at www.davidgray.co.uk/people

For other queries, our main office number is 0191 232 9547 or email lawyers@davidgray.co.uk

If you are dropping off a hand delivery please post through the letterbox ensuring your name, telephone number and email address are visible – we will confirm safe receipt.

For any payments, please pay online at https://www.davidgray.co.uk/secure-payments/ or send a cheque in the post. We are unable to accept cash at this time.

We will update our website and social media channels (Facebook and Twitter) regarding the office re-opening . Thank You


17 March 2020 (3pm)

It is business as usual here at David Gray. We are continuing to adhere to the latest government and NHS advice, therefore, following yesterday’s announcement by Boris Johnson, the majority of our staff are now working from home.

We have some staff in the office, however, telephone or Skype appointments are preferable; we are fully prepared to keep things going.

Our accounts team are fully functioning so payments can still be made and monies transferred for all clients, we know this is of particular concern to those buying and selling property.

If you have any further queries please contact:

Current clients – please email your solicitor or his/her secretary, direct email addresses can be found on the People page on our website

New enquiries – please complete the contact form on our website or email one of our Customer Relationship Managers

If you are unsure or you urgently need assistance please call on 0191 232 9547 (Newcastle) or 0191 427 5007 (South Shields)


12 March 2020 (4.30pm)

The health of our clients and staff is of upmost importance. Please be assured we are monitoring the COVID-19 situation daily and will act upon government advice. Our staff are being extra vigilant with hand washing and sanitiser is available throughout our offices.

In order to minimise the risk to our staff and our clients we are encouraging appointments by phone or Skype wherever possible, however appointments at our offices are still available. If you are visiting our offices may we request you use the wash rooms upon entering and leaving. Tissues are provided at reception and in our meeting rooms, please use them as you need and dispose of them immediately. Please note that we are advising against handshaking at this time.

Should the situation change, updates will be posted on our website and social media channels.

In the event of a COVID-19 outbreak resulting in closing our offices we would like to reassure you that we have good contingency plans in place where the majority of our staff can work from home. Telephone and Skype calls will be available if staff have to self-isolate. In particular, we have plans in place so that our accounts department will continue to function. Our accounts team can work remotely so that any transactions you have, such as buying or selling a house, can still go ahead as normal.

Many thanks for your cooperation, if you have any further queries please contact lawyers@davidgray.co.uk or visit:

The NHS Website https://www.nhs.uk/conditions/coronavirus-covid-19/

The Government page https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

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